FAQs-prancybt-prancybt

Q: Why I can hear music, I can hear the person on the other end but the person on the other side cannot hear my voice when having calls when pairing with a computer.

Posted at 2025-09-0261 Views

A: Please follow the steps in Troubleshooting MicrophoneProblems (Situation D and Situation E) to check it:Situation D: If you notice there is a microphone problem whenpairing the headset with a computer via Bluetooth, p···

Q: Why one side can not hear the voice from the other side when having calls via Zoom, Teams or other conferencing platforms when pairing the headset with a computer?

Posted at 2025-09-0260 Views

A: Please follow the steps in Troubleshooting MicrophoneProblems (Situation D and Situation E) to check it:Situation D: If you notice there is a microphone problem whenpairing the headset with a computer via Bluetooth, p···

Q: Why one side cannot hear the voice from the other side when pairing the headset with a computer?

Posted at 2025-09-0256 Views

A: Please follow the steps in Troubleshooting MicrophoneProblems (Situation D and Situation E) to check it:Situation D: If you notice there is a microphone problem whenpairingthe headset with a computer via Bluetooth, pl···

Q: When pairing with a desk phone, why the headset is connected but there is no sound?

Posted at 2025-09-0260 Views

A: The included dongle is only compatible with computers orlaptops. It is not compatible with landline phones. The headsetmight announce "Your headset is connected" when pluggingthe dongle into landline phones,···

Q: What do I do if the headset is unable to pair with a cell phone/desk phone/computer via Bluetooth/the dongle? What do I do if the headset cannot be recognized by the device?

Posted at 2025-09-0161 Views

A: Please check below situations:Situation A:If the headset is unable to pair when pairing via Bluetooth:1. Please clear all data in your device's Bluetooth list and reset theheadset (When the headset is on and not o···

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